Privacy notice

Last updated 12 November 2026

This notice explains what personal information UploadsPro collects, why, who we share it with, how long we keep it and what your rights are. We collect only what we need to run the service.

1. Who is responsible

The person below, trading as UploadsPro, is responsible for your personal information (the “controller”):

For anything about your personal information, write to us through the contact form on our homepage or by post to the address above.

2. When you visit our website

Our website loads nothing from other companies and sets no cookies. If you switch between the light and dark theme, your browser remembers your choice on your own device; it is never sent to us.

Like every website, our web server receives your IP address and the page you ask for. It keeps a technical log of each request (IP address, date and time, page and browser type) so we can protect the site from abuse. This log is deleted automatically after 30 days.

3. When you use our contact form

We receive your name, email address, studio or brand name if you give it, your message, and your IP address.

• Why: to reply to you, and to block spam and abuse of the form.
• Legal basis: your request to us, and our legitimate interest in answering business enquiries and keeping the form free of abuse.
• How: your message is emailed to us through our email delivery provider. The website doesn't store it.
• How long: we keep your message as long as we are in contact with you. If you don't become a client, we delete it within 12 months. Your IP address is kept in the server log for 30 days.

4. When you are a client

To provide the service, we process:

• Account details: names and email addresses of you and the team members you add, and a record of sign-ins (date, time, IP address and device) to keep your account secure.
• Billing details: your business name, address and tax number if you give them, your invoices and payment records. We never receive or store card numbers.
• Video-site logins you give us, stored encrypted and used only to sign in for you.
• Your content and its results: videos, images, titles, descriptions and tags, your schedules, and the statistics we collect from video sites about your videos.
• Messages you send us, and questions you ask the built-in help assistant. We review help questions to improve our help pages.
• Connected sources: if you connect cloud storage or a spreadsheet as a source of videos, we access only the files and sheets you choose.

Your videos and their details may show or name other people, such as performers. You are responsible for having their consent and the right to give us this information (see our Terms of service). We use it only to provide the service to you.

Legal basis: our contract with you; our legitimate interest in keeping the service and your account secure; and our legal duty to keep accounting records.

5. Who we share it with

We share personal information only with the providers that help us run the service, and only what each of them needs:

• Server and hosting providers (such as OVH), for the servers that run the service and the website.
• Our email delivery provider (Mailtrap), for account emails, invoices and contact-form messages.
• AI providers (currently xAI), which receive still frames and text from your videos to write titles, descriptions and tags, and the questions you ask the help assistant. We also use AI tools to help us with technical support and maintenance.
• Payment providers you choose to pay with, such as Paxum, a crypto payment service or your bank.
• The video sites and services you tell us to use, where we sign in and publish on your behalf.
• Authorities, when the law requires it or to report illegal content.

Some of these providers are based outside North Macedonia and the European Union, for example in the United States. Where the law requires it, we rely on the safeguards it provides for such transfers, such as standard contractual clauses.

6. How long we keep it

• Website and contact-form logs: 30 days.
• Contact messages from people who don't become clients: up to 12 months.
• Client data: while you are a client, then 30 days so you can ask for a copy, after which we delete it.
• Invoices and payment records: as long as tax and accounting law requires.
• Backups are overwritten automatically, so deleted data disappears from them within a few weeks.

7. How we protect it

Logins for video sites and other secrets are encrypted with a key that is unique to each account. Signing in from a new device needs a code sent by email, viewing saved passwords needs an extra check, and important actions are logged. Our servers are kept up to date and closed to everything they don't need.

8. Your rights

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct it, or delete it;
• limit how we use it, or object to it;
• give it to you in a format you can take elsewhere.

Write to us through the contact form on our homepage and we will answer within one month. If you think we have handled your information wrongly, you can complain to the Personal Data Protection Agency of North Macedonia, or to the data protection authority where you live.

9. Children

Our service is only for businesses and not for anyone under 18. We don't knowingly collect information about children.

10. Changes to this notice

We update this notice when our practices change, and the date at the top of the page shows the latest version. If a change matters to clients, we will tell them.