Refund policy

Last updated 12 November 2026

We want you to be happy with UploadsPro. This page explains exactly when you can get your money back.

1. 14-day money-back guarantee

If you aren't happy with the service, ask for a refund within 14 days of your first payment and we will refund it in full. You don't need to give a reason.

2. After that

The service is billed monthly in advance. You can cancel at any time: the service continues until the end of the month you have paid for, and you won't be charged again. We don't refund the remainder of a month that has already started.

3. If something goes wrong on our side

If we can't provide the service for a substantial part of a month you have paid for because of a problem on our side, we refund that part, or add the time to your next month if you prefer.

4. If we end the service

If we end the service for any reason other than you breaking our Terms of service, we refund any part of a month you have paid for but won't receive.

5. Wrong or duplicate payments

If you were charged twice or charged the wrong amount, we refund the difference in full.

6. How to ask for a refund

• Write to us through the contact form on our homepage, or send us a message from your client area, with your invoice number.
• We confirm within 2 business days and send the refund within 10 business days.
• We refund using the method you paid with wherever possible. For crypto payments, we refund the US dollar amount you paid, to a wallet address you give us.
• We don't charge any fee for refunds.

7. Your legal rights

This policy is part of our Terms of service. It doesn't affect any rights you have under the law.